At TinderOrganics, we take pride in providing high-quality, handcrafted shea butter products. Your satisfaction is important to us. Please review our return policy below.
Returns
Due to the personal care nature of our products, we cannot accept returns or exchanges on opened or used items for health and safety reasons.
If your order arrives:
Damaged
Defective
Incorrect
Missing items
please contact us within 7 days of receiving your order.
Refunds
Refunds or replacements may be issued for eligible claims once we review your request. To help us process your claim, please include:
Your order number
A description of the issue
Clear photos of the product and packaging
Approved refunds will be issued to your original method of payment within 5–10 business days, depending on your financial institution.
Non-Returnable Items
The following items are not eligible for return or refund:
Opened or used products
Products purchased on clearance or marked as final sale
Gift cards (if applicable)
Order Cancellations
Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.
Shipping Issues
We are not responsible for delays caused by shipping carriers, weather, or incorrect shipping information provided by the customer. Please ensure your shipping address is accurate before placing your order.
Contact Us
If you have questions or need assistance with your order, please contact us:
TinderOrganics
Phone: 754-229-9383
We are committed to making every purchase a positive experience and will do our best to resolve any concerns promptly.